Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Experience Requirements
2 - 3 years
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Freshers are also encouraged to apply.
Educational Requirements
BSC
Skills
You must have a bachelor's degree or aboveExcellent communication skills both oral and writtenProven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlinesProficiency with Microsoft Office Suite (Word, Excel and PowerPoint)General comfort level with Internet/Intranet usage and ability to learn proprietary software and databasesMaturity in handling situation and ability to deal with conflicts constructively