Summary

Job Context

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Job Responsibilities

First point of contact for all end user reported issues or requests

Typically provides technical support for Internal and External customers

Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system

Support multiple clients through customer service professionalism and insight

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Experience Requirements

• - Freshers are also encouraged to apply.

Educational Requirements

• Masters

Skills

• Security

Age

• 22 - 30 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Pension Policy , Tour , Medical , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• Malta