Summary

Job Context

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Job Responsibilities

Candidates require to drive the technical support operational tasks.

When require,pick the inbound calls, and gather necessary customer information about caller and process it through the CRM tool

Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.

Should have good typing speed to quickly create customer’s cases/update service requests in the ticketing system

Effective communication (English) and customer handling skills are desired

Must be proficient in MS Office.

Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.

Candidate would require working in 24 X 7 Support Environment

Previous experience of working with International customer handling – phone process is an added advantage.

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Experience Requirements

• - Freshers are also encouraged to apply.

Educational Requirements

• Bachelor/Honors

Skills

• Security

Age

• 21 - 30 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Pension Policy , Tour , Medical , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• Malta