Summary

Job Context

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Job Responsibilities

1. Handles inbound calls servicing our members and customers as top priority and in turn, meeting service level expectations.
2. Monitors chat function and emails from Association staff to ensure there is proper phone coverage.
3. Processes the daily workload and provides status updates to any internal and external customer requests.
4. Ensures the daily data entry workload is accurate and complete. (all encompassing)
5. Provides customer service support and feedback to appropriate Association departments and managers.
6. Performs all service coordination activities for processing memberships and explaining membership benefits.
7. Provides a liaison role to one or more departments of MGMA-ACMPE (American College of Medical Practice Executives) and educates other Service Center team members on new developments in those departments regarding new products, services, promotional materials, policies, procedures, and similar.
8. Maintains knowledge and the ability to up-sell products and services to members and customers by identifying and meeting their needs.
9. Maintains a broad knowledge base on how to access information on the Associations products, services, activities, business policies, and relational data base usage.
10. Other duties as required and necessary to ensure the success of the organization.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Excellent communication skills both oral and written Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Proficient in verbal and written communications. Ability to interface with management levels and technical staff.

Age

• 22 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• United States