Summary

Job Context

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Job Responsibilities

1. Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
2. Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
3. Perform reports printing and distribution
4. Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
5. Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
6. Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
7. Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
8. Assist Operations Manager to enhance the operations process and procedure.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• BSC In Engineering

Skills

• Strong problem-solving and analytical skills with an eye for detail. Excellent communication and consensus-building abilities to align stakeholders and highlight risks. Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 5 years of working experience in relevant work area Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform Proficient in using MS Office Suite of products, Remedy incident ticketing system and TrueSight monitoring tools. Good communication and interpersonal skills Proven ability to work independently and under pressure

Age

• 23 - 37 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Singapore