Summary

Job Context

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Job Responsibilities

Respond to telephone calls for basic level technical support including unlocking accounts, resetting

passwords, and unlocking sales orders and purchase orders.

Create incident ticket for every phone call received.

Document and escalate requests to appropriate IT personnel.

Participate in reimaging of PCs and laptops.

Respond to security tickets which require virus or malware removal based on pre-established standard

operating procedures.

Collaborate with other IT personnel and business units on assigned projects.

Participate as a team member on major project implementations and normal day-to-day incidents and requests.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• IT

Age

• 22 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Pension Policy , Tour , Medical , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Dominica