Summary

Job Context

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Job Responsibilities

Key Responsibilities:
Build and maintain strong relationships with clients by understanding their business needs and objectives.
Serve as the primary point of contact for client inquiries, requests, and escalations.
Regularly engage with clients to gather feedback, address concerns, and identify opportunities for improvement.

Issue Resolution:
Proactively identify and address client issues or concerns, ensuring timely resolution and customer satisfaction.
Troubleshoot technical issues or product/service-related problems, collaborating with internal teams as necessary.
Document client interactions, issues, and resolutions in the CRM system for future reference and analysis.
Client Training and Support:
Provide training and support to clients on how to use our products or services effectively.
Educate clients on new features, functionalities, and best practices to optimize their experience and maximize value.

Client Feedback and Analysis:
Gather client feedback on their experience with our products or services, and relay insights to relevant internal teams.
Analyze client feedback and data to identify trends, patterns, and areas for improvement.
Collaborate with cross-functional teams to implement strategies for enhancing the client experience and driving customer satisfaction.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Diploma Computer

Skills

• IT

Age

• 22 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Pension Policy , Tour , Medical , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Guatemala