Summary

Job Context

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Job Responsibilities

1. Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
2. Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
3. Performs to conduct VIP escorts in a professional and courteous manner.
4. Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
5. Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
6. Ensure that both guests and staff are in a safe, secure and health conscious environment.
7. Assists in implementing preventive safety and security programs.
8. Finds solutions to challenges while remaining calm.
9. Constantly seeks better ways to serve guests and implement solutions.
10. Provides a genuine and consistent level of exceptional service, makes the guest feel special.
11. Remains calm and attentive, and displays concern regardless of the circumstances.
12. Proactively offers to work additional shifts or hours in light of organizational demands.
13. Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
14. Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
15. Perform tasks to serve guest better regardless of his or her role (or department).
16. Develops different approaches to his or her work and discusses these ideas with management before implementation.
17. Consistently completes required department / individual projects.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Maturity in handling situation and ability to deal with conflicts constructively Proficient in verbal and written communications. Ability to obtain and maintain a Secret Security Clearance A strong desire for learning and professional growth Exceptional customer service skills Professional demeanor with strong typing, communication, and computer skills.

Age

• 23 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Turkey