Manage the transition to secondary sales based billing process
Monitor monthly orders, dispatches and ensure adherence to timeline
Key account management: Segment customers and Set up a periodic customer engagement program for timely resolution of operational issues
Devise and Track metrics for service levels from CFAs to Distributors
Understand retail coverage and make recommendations on new distributor appointments
Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments – Socialize best practices across the Customer Service team
Proficient with data analytics to drive continuous improvements in the model
Effective and firm communicator who is approachable