Summary

Job Context

---

Job Responsibilities

1. Installing and configuring new hardware including server, computer, printer, scanner, router network switch, DVR and other necessary hardware accessories.
2. Installing software including windows Server 2012 / SQL Server 2012 and other necessary software and tools as per business need.
3. Installing, configuring, maintaining and administrating domain server.
4. Installing and configuring barcode machine and report setting.
5. Setup, design, implement and supervise whole network infrastructure.
6. Setup the user account, permission, security and group policy into the server.
7. Installation, maintaining and configuring Network setup.
8. Provide client support and technical issues resolution via e mail, phone and other electronic medium.
9. Diagnosing and fixing the system, server hardware and network issues inside office and at client side.
10. Planning future improvement suggesting IT solution to business problems.
11. Managing client expectations and escalating critical situations to Support Manager.
12. Provide customer resolutions and advise technical support representatives in how to implement these processes.
13. Managing client expectations and escalating critical situations to Support Manager.
14. Mentor assist in development of team members, identify training opportunities.
15. Encourage teamwork, maintain team harmony and a good work ethic.
16. Conduct regular team meetings
17. Monitoring and maintaining Technical Support policies and procedures.

---

Experience Requirements

• 4 - 5 years

Educational Requirements

• Bachelor/Honors

Skills

• Analytical and basic problem-solving abilities Ability to break down tasks and estimate work assignments Experience working with computers, servers, and network switches Strong problem-solving and analytical skills with an eye for detail. Familiarity with IT, network infrastructure, and applications, with knowledge of process modeling, management, and documentation. Good communication and interpersonal skills Proven ability to work independently and under pressure IT Diploma in network support or software analysis, or similar. A minimum of 4 years’ experience in a technical support and customer service role, preferably from hardware support environment. Networking experience.

Age

• 23 - 37 Age

Additional Requirements

---

Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Pakistan