Summary

Job Context

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Job Responsibilities

1. Receives purchase orders from inside Sales Team for review and preparation.
2. Enter customer purchase order in ERP System and generate confirmation/acknowledgement.
3. Final review of the order acknowledgement against the customer PO/Contract to make sure data entered is correct.
4. Verifies inventory status to confirm ship date to customer.
5. Follow up with customer or inside Sales Team when information is needed to complete the order review process.
6. Assist in RMA process.
7. Process customer requests for Tracking Number.
8. Interacts with other departments as necessary to accomplish objectives.
9. (Expediting, follow up on open orders, MTR delivery status etc.)
10. Review and match open quote against customer purchase order.
11. Verifies part numbers, quantities, pricing, shipping method, bill to and ship to addresses.
12. Send order confirmation/acknowledgement to customer.
13. Send order acknowledgement to Operations Support.
14. Backup MTR Tech duties when required.
15. Other duties as assigned by department based on business needs.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• BSC In Engineering

Skills

• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Maturity in handling situation and ability to deal with conflicts constructively Proficient in verbal and written communications. Able to deal with emergency cases and incidents. Ability to interface with management levels and technical staff. Relevant exposure in customer service Exceptional customer service skills Demonstrates ability to accurately problem solve

Age

• 24 - 36 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Palau