Summary

Job Context

---

Job Responsibilities

1. Provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software and hardware.
2. Properly escalate unresolved queries to next level support.
3. Track, route, and redirect problems to correct resources.
4. Write and perform training sessions for computer users.
5. Maintain daily performance of computer systems.
6. Ability to troubleshoot by asking the correct questions to determine the nature of a problem.
7. Walk client through problem-solving processes.
8. Ability to work with clients face-to-face.
9. Install, modify, and repair computer hardware and software.
10. Install computer peripherals for users.
11. Run diagnostic programs and general cleanup maintenance tasks to resolve problems.
12. General resolution of connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points.
13. Preserve, grow and maintain a “knowledge base” of procedures, products and services that can be used for both help desk and self-help tools.
14. Follow up with clients, provide feedback and see problems through to resolution.
15. Gain feedback from clients about computer usage.
16. Ability to identify and put solutions in place to reduce repeat problems.
17. Asset Management Administration.
18. Support flexibility for on-call rotation.

---

Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Security

Age

• 23 - 35 Age

Additional Requirements

---

Compensation & Other Benefits

• - Mobile Bill , Tour , Medical , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• India