Summary

Job Context

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Job Responsibilities

1. Ensure customer satisfaction by maintaining professional and excellent customer support.

2. Manage various communication channels, including phone calls, chats, and emails.

3. Interact with customers to solve inquiries and questions about gym membership renewal, freezing & cancellation.

4. Listen attentively to customer concerns, striving to identify the root cause of their issues.

5. Determine the appropriate response and strategy to resolve customer problems promptly.

6. Maintain an overall positive and friendly environment for clients & prospects at all times.

7. Facilitate cancel-save process and apply retention strategies to manage member net movement.

8. Participate in team meetings and training sessions as required

9. Assist with special events or promotions as needed

10. Develop and maintain positive relationships with customers to enhance their overall club experience

11. Promote services to potential customers, demonstrating how they personally benefit from them.

12. Implements strategies and processes that deliver consistent customer satisfaction and retention.

13. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.

14. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.

15. Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.

16. Delivers customer feedback as a voice of the customers to internal teams identifying customer needs, ideas, and challenges.

17. Advocates for solutions, service improvements, and other actions to meet the needs of customers.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Maturity in handling situation and ability to deal with conflicts constructively Proficient in verbal and written communications. Ability to interface with management levels and technical staff. Relevant exposure in customer service Proficiency with MS Office and Windows OS Professional demeanor with strong typing, communication, and computer skills. - Effective time management skills to handle multiple customer inquiries concurrently. - Ability to liaise with fitness trainers, instructors, and other staff members to provide comprehensive customer support. - Positive and energetic demeanor to inspire and motivate both customers and colleagues.

Age

• 23 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• Philippines