Summary

Job Context

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Job Responsibilities

1. Partners with the Commercial Sales team, Client Services, Billing, IT and all laboratory operations to establish relationships and problem solving processes that are seamless to the external customer.
2. Assumes accountability for written client communication. Including but not limited to: drafting, editing, ensuring compliance review, distribution, and correspondence filing when necessary.
3. Develop strategies for addressing chronic problems to facilitate permanent resolution.
4. Ensures compliance with the established quality system and actively participates in monitoring corrective action and its effectiveness.
5. Oversees analysis of account problems and expedites their resolution; establishes practices to support Commercial representatives with managing their account activity, problem resolution, and prospective monitoring of key accounts.
6. Develops, coaches and mentors the Service Solution function(s) and provides general supervision to ensure all tasks are completed accurately and on a timely basis.
7. Ensure individual compliance with all company policies and government regulations.
8. Participate on National Customer solutions best practice teams.
9. Provides oversight for client visits.
10. Oversees internal aspect of new client start-up process.
11. Provides assistance with Regional Commercial post-Sales Academy training program.
12. Develops and ensures delivery of client specific quality reports.
13. Oversees the at-risk process to reduce account attrition (linking business unit with Sales and Corporate).

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Excellent communication skills both oral and written Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Proficient in verbal and written communications. Able to deal with emergency cases and incidents.

Age

• 23 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• United States