Summary

Job Context

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Job Responsibilities

1. Provide support to both internal and external customers.
2. Conducting initial investigations before escalating issues to second-level support.
3. Manage the mailbox by categorizing and responding to requests from internal and external customers.
4. Ensure timely and accurate responses to inquiries.
5. Order Processing and Management: He/She will manage customer orders, verify product availability, track shipments, and handle returns or exchanges. Ensuring accurate and timely order processing is a key part of this role.
6. Process a credit note or a debit note related to a sales order or customer complaint.
7. Coordinate customer complaints and service cases related to a sales order/affiliate order.
8. Foster strong partnerships with internal and external stakeholders.
9. Manage orders in compliance with the Sarbanes-Oxley Act, including order entry, confirmation, and follow-up until delivery, along with necessary documentation and troubleshooting.
10. Product or Service Knowledge: CSRs need to have a basic understanding of the company's products or services to provide accurate information and support to customers.
11. Input Late order reason (LOR) for orders with late delivery.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Proficient in verbal and written communications. Ability to obtain and maintain a Secret Security Clearance Exceptional customer service skills Demonstrates ability to accurately problem solve Professional demeanor with strong typing, communication, and computer skills. Good computer skills

Age

• 23 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Singapore