Summary

Job Context

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Job Responsibilities

- Expected to be an SME, collaborate and manage the team to perform. 

- Responsible for team decisions.

 - Engage with multiple teams and contribute on key decisions. 

- Provide solutions to problems for their immediate team and across multiple teams. 

- Assist customers in resolving their issues and answering their queries. 

- Identify and escalate complex customer issues to the appropriate department.

 - Maintain accurate records of customer interactions and transactions. 

- Follow up with customers to ensure their issues are fully resolved. Professional & Technical Skills: 

- Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites.

 - Good To Have Skills: Experience with web development technologies such as HTML, CSS, and JavaScript. 

- Strong understanding of customer service principles and practices. 

- Excellent communication and interpersonal skills. 

- Ability to handle difficult customers and resolve conflicts effectively. 

- Attention to detail and problem-solving abilities. Additional Information: 

- The candidate should have a minimum of 5 years of experience in Adobe Experience Manager (AEM) Sites.

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Experience Requirements

• 2 - 3 years

Educational Requirements

• Bachelor/Honors

Skills

• You must have a bachelor's degree or above Excellent communication skills both oral and written Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Maturity in handling situation and ability to deal with conflicts constructively

Age

• 24 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Bahamas