Summary

Job Context

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Job Responsibilities

1. Handles inbound call volume and provides information to prospects about communities that suit their needs and invites them to tour the communities and/or guides them to apply
2. Delivers uncompromising customer service that builds and maintains customer excitement and loyalty, and promotes brand recognition and awareness
3. Creates a complete guest card in Customer Relationship Management (CRM) system
4. Drives increased occupancy by following up with customers post-tour to encourage apartment rental
5. Guides prospective residents through the application process to ensure a smooth customer experience
6. Maintains an accurate and in-depth knowledge of all aspects of the communities. Particularly in pricing, specials, policies, amenities, and local conveniences
7. Understands and complies with state landlord-tenant Fair Housing Laws and standards. Is familiar with subsidized programs
8. Develops constructive and cooperative working relationships with onsite team members and maintains those relationships over time
9. Participates in continuous learning opportunities and keeps current on projects, services, and technology changes within the company and property management industry
10. Represents Equity Residential in a professional manner at all times

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Diploma

Skills

• Excellent communication skills both oral and written Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Proficient in verbal and written communications. Able to deal with emergency cases and incidents. Must be able to interact well with others.

Age

• 23 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• United States