Summary

Job Context

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Job Responsibilities

1. Role model customer-centric behavior and advocate for positive change while supporting the delivery of customer experience.
2. Lead customer journey development by creating and maintaining a customer experience strategy to anticipate and meet customer needs based on local data and insights.
3. Collaborate with stakeholders across the organization to review and drive end-to-end customer experience, ensuring alignment with organizational structures and intent.
4. Contribute to developing a customer-centric culture and improving customer experience, including conversion and retention.
5. Develop strategies to enhance CAE KL’s visibility across various platforms, focusing on print and online media.
6. Identify, manage, and grow a network of industry clients; participate in professional organizations and networking activities to enhance CAE KL’s brand recognition.
7. Lead monthly customer meetings and oversee the creation of internal and external newsletters and customer communications.
8. Lead continuous improvement activities related to processes and procedures to support organizational objectives.
9. Oversee day-to-day operations and manage a team of customer service support representatives.
10. Oversee Procurement Lead and Visa and Immigration Lead for CAE KL
11. Manage Training Service Agreements with the Sales and Operations teams to ensure training service agreements are accurate, valid, and well-maintained in the system.
12. Provide leadership and guidance to the team, fostering a collaborative and high-performance environment.
13. Lead and support CAE’s local, regional projects and implementations as required, ensuring alignment with CAE's strategic goals.
14. Drive cost optimization initiatives within the Customer Experience Department to enhance financial performance and service delivery.
15. Proactively manage and follow up on outstanding payments from customers, working closely with the finance team and planning tam to ensure timely collections and maintain healthy cash flow.
16. Perform any other duties, assignments, or projects as assigned by the Manager to support the company’s objectives.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Maturity in handling situation and ability to deal with conflicts constructively Proficient in verbal and written communications. Ability to interface with management levels and technical staff. Exceptional customer service skills The ability to multitask

Age

• 22 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• Malaysia