Summary

Job Context

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Job Responsibilities

Handle customer inquiries via phone and email and process orders with exceptional service.

Verify account information on all calls.

Create tickets for each call.

Greet customers warmly and ascertain problem or reason for calling.

Inform and instruct customers on the use of the Surya.com website.

Provide accurate product and service information.

Recommend options to customers when they are attempting to cancel.

Note accounts as appropriate.

Diffuse upset customers as needed.

Escalate recurring problems to immediate supervisor.

Provide supervisor and Customer Care management with process improvement recommendations.

Gain and excel in knowledge of all Surya products and processes.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Must be able to interact well with others. Relevant exposure in customer service Proficiency with MS Office and Windows OS Exceptional customer service skills Demonstrates ability to accurately problem solve Enjoys working with others in a team environment Experience working with order entry and ticketing systems

Age

• 23 - 36 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• United States