Summary

Job Context

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Job Responsibilities

1. Review and maintain the Shared Service Operating Model materials for customer engagement and support service processes (e.g., concept of operations,
2. Develop a communication strategy and change management planning input to engage customer agencies and stakeholders for ETS Shared Service transition and operations. Provide communication strategic and change management executive support for the travel category management and ETS leadership team.
3. Prepare and maintain stakeholder communication matrices that document desired outcomes, approved messages, and methods.
4. Prepare communication and change management materials aligned to the stakeholder or audience, to include but not limited to: Stakeholders: GSA leadership (Administrator, FAS Commissioner, Assistant Commissioner, FAS Chief Information Officer (CIO)), Future governance councils, Chief Executive (CXO) Councils agency executives (Senior Travel Officials, CXOs) OMB executives and GSA Congressional Liaisons, etc.
5. Traditional and non-traditional external channels (e.g., presentations, conferences, press, social). Materials: Presentations/Talking Points Draft Emails or Correspondence Website/digital content Social media posts.
6. Short format video planning, content input, quality reviews, (note- video production services will be separately acquired and are outside the scope of this BPA) Press releases Newsletters and posters.
7. Provide material editorial support and graphic design (e.g., branding design, usage guidelines, 508 compliance reviews, and plain language / publication standards).
8. Document and maintain communication and change management related operating processes for review and release of approved communication materials, in accordance with GSA processes.
9. Coordinate with ETSNext communications support to recommend and execute content updates on the GSA E-Gov Travel website and connect.gov (agency transition information exchange).

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Excellent communication skills both oral and written Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Maturity in handling situation and ability to deal with conflicts constructively Proficient in verbal and written communications. Ability to interface with management levels and technical staff.

Age

• 23 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• United States