Summary

Job Context

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Job Responsibilities

1. 
   Develops and maintains an excellent relationship with assigned clients at the highest levels.
2. Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
3. Assess client’s electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
4. Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
5. Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
6. Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
7. Serve as point of contact for executive-level client escalations.
8. Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
9. Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
10. Consult with clients on business processes and software modifications.
11. Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
12. 20-40% travel
13. Perform other duties as assigned.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Excellent communication skills both oral and written Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Expert knowledge with Microsoft Outlook email, scheduling and task manager Serving clients and delivering exceptional client service must appeal to you Maturity in handling situation and ability to deal with conflicts constructively Proficient in verbal and written communications. Ability to obtain and maintain a Secret Security Clearance

Age

• 23 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• United States