Summary

Job Context

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Job Responsibilities

Inbound answering service: Handle inbound calls professionally as the first point of contact for dental clients, providing accurate information and assistance.

Outbound recall: Manage outbound calls to schedule dental hygiene appointments and follow up with patients to ensure continuity of care.

Customer issue resolution: Address patient inquiries, resolve issues effectively, and escalate more complex matters as needed.

Documentation: Log all call details and updates accurately in the CRM system to maintain organized records.

Collaboration: Work closely with dental clients and team members to ensure seamless scheduling and service delivery.

Performance goals: Meet or exceed metrics, including call response times, appointment scheduling targets, and customer satisfaction scores.

Service knowledge: Stay informed about dental-specific services to better assist patients and enhance the client experience

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• The ability to multitask Clear, confident written and verbal skills to assist patients and dental clients effectively. Prior experience is a plus, especially in roles involving inbound or outbound calls. Accuracy in scheduling appointments and documenting interactions is essential. Comfortable using CRM tools and other software to manage call logs, patient records, and scheduling. Ability to address patient concerns calmly and find solutions efficiently. Capable of handling high call volumes while staying organized and meeting performance metrics. Willing to collaborate with colleagues to ensure a smooth and supportive work environment.

Age

• 22 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Argentina