Summary

Job Context

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Job Responsibilities

1. Outstanding customer service skills, including the ability to maintain focus on the customer's issue in a fast-paced environment.
2. Ability to empathise with and prioritise customer needs; Identifying and fulfilling customer needs to achieve satisfaction.
3. Demonstrates interpersonal skills with a diverse customer base.
4. Demonstrates conflict resolution, negotiation, and de-escalation skills.
5. Demonstrates ownership of difficult customer issues, escalating as needed.
6. Ability to determine customer needs and provide appropriate solutions.
7. Maintain consistent and reliable attendance, including following the daily schedule as assigned.
8. Be flexible with the work schedule; weekends, holidays, and special events may be required.
9. Managing large amounts of incoming calls and email enquiries.
10. Answering detailed product and service questions.
11. Handling complaints, providing appropriate solutions and alternatives.
12. Keeping records of customer interactions, processing customer accounts and filing documents.
13. Reading and learning scripts.
14. Compiling reports on overall customer satisfaction.
15. Ability to work overtime if required by the company.

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Experience Requirements

• - Freshers are also encouraged to apply.

Educational Requirements

• Bachelor/Honors

Skills

• You must have a bachelor's degree or above Excellent communication skills both oral and written Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Serving clients and delivering exceptional client service must appeal to you Maturity in handling situation and ability to deal with conflicts constructively

Age

• 22 - 30 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Medical , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• China