Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness
Directs and assists in the diagnosis of machine problems of technicians and apprentices
Inspects and repairs all special tools. Recommends new tooling as required
Advises Service Manager or Service Location Manager of all customer complaints
Coordinates and schedules all in-house technician training
Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
May fill the Service Manager or Service Location Manager role in their absence
May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
May approve the release of equipment for delivery to the customer
May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
Experience Requirements
1 - 2 years
Educational Requirements
Bachelor/Honors
Skills
Well-presented and professionalExcellent verbal and written communication skillProficient in MS OfficeFamiliarity with special effects and compositingAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groups