Summary

Job Context

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Job Responsibilities

Ensures highest standard of service delivery to our customers.

Monitor and respond to incoming calls/emails/social media platform/written correspondences

Maintains confidentiality of the Bank’s customers and data.

Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

Uses customer service and sales skills to optimize the opportunity of each customer contact.

Educates the customer about the Bank’s pr

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Experience Requirements

• 1 - 2 years
• - Freshers are also encouraged to apply.

Educational Requirements

• Bachelor/Honors

Skills

• Strong knowledge of Microsoft Office Suite Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. Good analytical skills; passion for working and is good in working with numbers. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. Passion for working, responsible and with good working attitude.

Age

• 23 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• Singapore