Summary

Job Context

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Job Responsibilities

• Role Purpose:

1. The role is in charge of project development and traning (PD&T). To facilitate projects, formulate procedures, develop training plans and coordinate the relevant parties. At the same time controlling quality and cost within business plan, and ensuring the operations are following compliancy guidelines. And expected to well manage project status, to be on time, on budget and on quality. Not only perform the project angle but also support the business goal.
2. To support on redeployment and motivate staffs to any advanced job position
3. Monitor vendors to ensure the business target and achieve the sales goal

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• Principal Accountabilities:

1. Successful implementation and migration relating the banking/credit card services
2. Contribute to effective and efficient project resources dispatch.
3. Project coordination and plan
4. Cost control
5. Constantly improve on technical knowledge. Ongoing development to the project members, provide onsite feedback, mentoring and coaching
6. Ensure full compliance with HSBC Group policy, GIM/BIM/FIM and local regulators
7. Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk identification, assessment, mitigation and control, loss identification and reporting

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Excellent oral, written and interpersonal communication skills as well as English abilities Excel and PowerPoint literate to an intermediate level Experience of budget management Good understanding of Contact Center structure and business strategy Positive role model and highly self motivated with great levels of creativity, initiative and enthusiasm Practical, positive experience in engagement and people experience activities Sound leadership skills to ensure project delivery

Age

• 23 - 36 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Taiwan