Client Management: Manage day to day interactions with executive clients and sponsors.
Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification and management of business requirements, leading functional design, leading process design (including workshops, scenario design, flow mapping), prototyping, managing development (conversions, integrations, reporting, extensions), leading and supporting testing, supporting training, and defining support procedures.
Business Development: Develop and maintain contact with top decision makers at key clients; participate in pursuit teams; participate and lead aspects of the proposal development process.
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
Experience Requirements
1 - 2 years
Educational Requirements
Bachelor/Honors
Skills
Excellent time management skills so as to ensure efficiency in service delivery at all times.Ability to be proactive when dealing with customer complaints or requests.Proficiency in using computers, software, and web-based applications.Display a detail-oriented approach to workAbility to multi-task and quickly shift priorities needed.Collaboration & TeamworkProblem Solving AbilitiesOrganization & Time Management skills