Summary

Job Context

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Job Responsibilities

1. Following up and ensuring that the Issuing Offices are booking/issuing the local policies in within the stated timelines
2. Ensure Service Level Agreements (SLAs) are followed both internally and with Network Partners
3. Validating and managing the assignment of policy numbers under the programs and standalone policies
4. Develop communications is support of SGS such as bulletins, PowerPoint presentations, etc.
5. Provide input into the documentation and development of global business requirements and procedures, including new systems functionality, system enhancements, and workflows
6. Define and enhance existing operations workflows and cross-departmental engagements as needed
7. Document and participate in UAT and deployment testing as needed
8. Identify and assist in developing operational solutions in support of the new network opportunities
9. Management of the reconciliation database for multinational business to ensure data is updated and any maintenance requirements are being reviewed
10. Identify training and development needs through trending analysis, business partner requirements and service initiatives partner with Training and Development to share results
11. Develop and support business partnerships and represent department/enterprise with internal customers and vendor partners where appropriate
12. Conduct detailed analysis to determine root cause analysis in in metrics, KPIs and SLA results; develop and recommend corrections
13. Communicate and implement Best Practices across the division as well as new process improvements and any other observations discovered during the audit/review process which may impact the Starr Global Solutions
14. Present to stakeholders recommendations and enhancements of underlying processes to improve performance and turnaround times
15. Assist in other aspects of network development, as needed

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Strong analytical and problem solving skill Effective communication skill Software skills-MS Office-advanced level (MS Word, MS Excel, MS PowerPoint). Knowledge of MS Project will be an advantage . Ability to lead teams, assertive, excellent communicative skills with professional appearance. Excellent social skills, team player, ability to work in stressful situations etc. Knowledge of organizational effectiveness and operations management.

Age

• 23 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• United States