Summary

Job Context

---

Job Responsibilities

Customer Support: Handle inbound calls from customers regarding suspected fraudulent activities and scams, ensuring a high level of service and empathy.
Case Management: Investigate and resolve cases of fraud and scams by gathering information, documenting findings, and liaising with internal fraud teams and external stakeholders when necessary.
Prevention & Detection: Assist in identifying patterns of fraudulent behaviour, ensuring early detection, and minimizing financial losses to the business and its customers.
Process Adherence : established fraud prevention procedures, ensuring compliance with regulatory and security standards.
Communication: Provide clear communication and updates to customers throughout the resolution process, ensuring transparency and a positive customer experience.
Continuous Improvement: Identify opportunities for improving fraud detection and prevention processes and suggest actionable insights to improve service delivery.

---

Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Experience within banking or financial services (desired). Previous experience within Financial Crime or investigations in general Prior customer service experience including call handling. Investigative mindset and strong analytical skills. Comfortable working independently and managing your own case load. Critical thinking and the ability to interpret information and make decisions. Strong verbal, written and interpersonal communication skills. Computer literacy with ability to work with multiple systems with ease.

Age

• 23 - 38 Age

Additional Requirements

---

Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Australia