Act as technical subject matter expert for all Sidley workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge.
Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal.
Use workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the workstation environment.
Design, document, support, and troubleshoot the workstation patching process.
Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.
Work with the Desktop & Remote Access Manager to recommend, architect and implement any new software distribution initiatives.
Work with members of the Quality Assurance team to test automated software deployments prior to them being delivered to the end user.
Design, document, support, and maintain the PC environment for all Firm-standard PC models, including, but not limited to, the following: BIOS, boot process, drivers, services, scheduled tasks, and computer policies.
Develop, document, implement, and maintain processes and procedures for workstation configuration and support.
Develop, document, implement, and maintain automated scripts and tools for PC configuration and management.
Coordinate selection and configuration of standard and non-standard personal computer hardware.
Participate in professional organizations and attend conferences and/or seminars to keep abreast of technologies and trends.
Provide 24x7 On-Call support on a rotating basis
Other duties as assigned.
Experience Requirements
1 - 2 years
Educational Requirements
BSC In Engineering
Skills
Bachelor’s Degree in EngineeringExcellent Verbal and written communication in English.Excellent leadership and team management skills, with the ability to inspire and motivate others.Excellent communication and interpersonal skills.Proven track record of successfully completing projects in the related sectors.Knowledge of Microsoft Power point, excel, Photoshop, Sketchup.