Summary

Job Context

---

Job Responsibilities

Monitor and evaluate recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.

Provide constructive and actionable feedback to agents, highlighting both strengths and areas for improvement.

Develop and maintain call center quality standards, guidelines, and audit processes.

Conduct regular performance audits to identify trends and areas for development within the support team.

Analyze key call metrics such as average handle time, first call resolution rates, and customer satisfaction scores to drive continuous improvement.

Design and deliver targeted training and coaching sessions to help agents enhance their skills and performance.

Collaborate with management to identify and implement strategies to improve overall call center quality and customer service delivery.

---

Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• - Minimum of 1-2 years of experience, preferably in sales of travel packages or hospitality industry. - Strong sales and customer service skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and meet sales targets. - Proficiency in using travel booking software and Microsoft Office applications. - Knowledge of Hajj and Umrah regulations and procedures is a plus.

Age

• 23 - 37 Age

Additional Requirements

---

Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male , Female

Job Location

• Pakistan