Summary

Job Context

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Job Responsibilities

1. Overseeing customer training requests across operational departments to ensure cost-effective resource utilization.
2. Day-to-day coordination and communication of planning to customers.
3. Collaboration with the Regional Sales and Account Managers to establish monthly revenue forecasts and create capacity and resource plans.
4. Manage the Training Service Agreement validation process, including coordination with the finance team for both pre-bill and post-bill process.
5. Develop and manage training schedules aligned with customer needs, resource availability, and aviation regulatory requirement.
6. Oversee resource allocation, including instructors, simulators, training equipment, and classrooms, to optimize utilization.
7. Interpreting data on training demand and industry trends to support optimal resource planning and ensure accurate forecasting of future training needs.
8. Optimizing capacity management by providing insights for operational decisions.
9. Identify process enhancement opportunities and implement best practices to streamline operations.
10. Collaborate with the Digital team to maintain and update training technology, ensuring the effectiveness of scheduling/planning systems and software.
11. Foster cross-functional collaboration with departments such as Sales, Operations, Training Department, Technical Service and Customer Experience Department etc.
12. Monitor and manage the budget allocated for operations, ensuring cost-effective resource allocation.
13. Mentor and develop planning team members with individual development plans and cultivating a culture of continuous learning and growth.
14. Identify and mitigate potential risks to training operations, proactively addressing challenges.
15. Provide monthly planning reports on resource utilization and related area to internal stakeholders and clients within the defined timeframe/process.
16. Maintain relationships with customer stakeholders for assigned accounts
17. Leading a team of 6 team up to 6 members, including executive-level member.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Strong supervisory experience and team development skills. Excellent interpersonal and communication skills to collaborate effectively with diverse constituencies. Proficiency in customer service principles, IT systems, and planning or coordination of schedules in an airline or training environment. Proficiency in Excel, PowerPoint, Outlook, and MS Power BI. Knowledge of Gemini/STARS is a plus. Positive and professional outlook with the ability to perform under pressure. Familiarity with work processes, volume, and characteristics associated with aviation training environments. This role requires a candidate with a strong drive for results, customer focus, analytical skills, leadership acumen, and effective communication abilities.

Age

• 22 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Malaysia