Summary

Job Context

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Job Responsibilities

• Key Responsibilities :

1. Customer centric go-to-market and service strategy development and implementation resulting in sustainable, profitable growth -> business performance management
2. Continuous organizational development towards a strong data- and process-driven organization, utilizing latest digital technologies -> organization management
3. Build and retain a high-performance team, motivated to go ‘the extra mile’ for customer success and personal career development -> people management

• Description of the main tasks/subtasks : 

1. In alignment with the Segment / SBU strategy, manage the local profitability and continued growth of ZEISS products, services and solutions in order to safeguard and expand the company's market position
2. Ensure the implementation of global strategies/policies (sales, service, marketing, customer, etc.) for the SBUs
3. Formulate, organize, and oversee all local Türkiye activities to accomplish predetermined financial and non-financial objectives
4. Develop and implement short, medium, and long-term strategic business plans for MED Türkiye in total and each SBU (OPT, MCS)
5. Ensure efficient organizational structures, processes and communication with SBUs
6. Attend and support global meetings/projects and convey market needs to the SBUs
7. Consistently analyze the market conditions to establish a dependable framework for expanding market share and fulfilling established plans; anticipate local market trends
8. Conduct market, competitor, customer, and product analyses
9. Ensure customer satisfaction with a vision for continuous improvement in both, customer interaction and solution delivery
10. Develop and build good relationships with customers, both at the farmer and hunter levels
11. Ensure efficient communication with customers regarding the status of their orders and supervise efficient after-sales service
12. Continuously measure customer satisfaction, develop action recommendations, and ensure the implementation of actions with their team
13. Monitor and control pre-sales, sales, and after-sales processes, develop and implement action plans to address any issues in the processes
14. Continuously improve sales and service processes in line with global/local strategies and policies to be the customer's first choice
15. Prepare all budget and forecasting needs; monitoring and managing approved budget data throughout the year, conducting budget revisions as needed
16. Plan, manage, and monitor sales, profits, operating costs, inventory levels, and debtors. Track performance against key performance metrics: e.g. Orders, Sales, Gross Profit, OPEX, EBIT, and NPS, CPO, etc. Provide continuous feedback to management and ensure the implementation of appropriate measures if necessary
17. Monitor and manage costs including discounts, rebates, commissions to third parties, marketing, travel and other related expenses in alignment with budgeted figures
18. Ensure providing timely and accurate business-related reports to local and global Management
19. Frequently monitor working capital related KPIs (i.e. adv. payments, inventories, accounts receivables) and take necessary actions to optimize WC and stay in line with the Budget
20. Maintain a high level of team motivation and foster a culture of success within the team
21. Facilitate the development of the Sales and Service teams, provide coaching/ mentoring to the team, and feedback
22. Check and approve their team's processes related to leave, overtime, expenses, and allowances
23. Ensure adherence to ZEISS compliance rules and procedures and good practices derived from Corporate Compliance Policy
24. Implement anticipated administrative changes in collaboration with country management and human resources

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Experience Requirements

• 2 - 3 years

Educational Requirements

• Bachelor/Honors

Skills

• University degree in Business Administration or Economics or equivalent experience in the business Demonstrable experience and proven track record of success in a sales and service leadership role for a technology led company, is required Understands and applies a “Digital Mindset”. Demonstrated leadership of at least one successful change management program towards Sales & Service Digitalization, is required Experience in the Medical sector, i.e. deep understanding of both private and public healthcare sector in Türkiye Fluent in English and Turkish

Age

• 22 - 38 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• Turkey