Summary

Job Context

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Job Responsibilities

1. Achieve positive outcomes from Guest queries in a timely and efficient manner
2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
3. Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
4. Demonstrate a high level of customer service at all times
5. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
6. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
8. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
9. Comply with hotel security, fire regulations and all health and safety legislation
10. Act in accordance with policies and procedures when working with front of house equipment and property management systems
11. Follow company brand standards
12. Assist other departments, as necessary

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team

Age

• 24 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Female

Job Location

• United States