Summary

Job Context

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Job Responsibilities

1. Knowledge -international/domestic travel voice process.
2. Knowledge of world map & geography will be required.
3. Be enthusiastic & have zeal to perform.
4. Be flexible to work in 24*7 rotational shifts days working environment.
5. Excellent communication skills required.
6. Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
7. Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
8. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
9. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
10. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.
11. Prepare complete and accurate work and update customer file.

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Preferred experience working in support roles, ideally in Travel adminstration Fair understanding of the elements that constitute a holiday package. Freshers from travel domain with good communication skills. Freshers with good communication skills will work candidates will work.

Age

• 23 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• India