Summary

Job Context

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Job Responsibilities

1. Facilitate with receiving incoming requests for technicians.
2. Assist the entire work order cycle process; generation through closing and invoicing for customer and internal work
3. Works with Service Manager to identify and execute continuous process improvements
4. Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
5. Assists with scheduling and assigning jobs and work areas to employees in the Service Department according to their skills and knowledge
6. Assists in reviewing work orders for completeness and accuracy prior to customer billing
7. Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
8. Ensures all departmental tools, equipment, and vehicles are in good working order
9. Actively coaches, develops and helps employees grow their capabilities
10. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
11. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
12. Ensure that company’s reputation and image in the community is consistent with company Core Values

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Experience Requirements

• 1 - 2 years

Educational Requirements

• Bachelor/Honors

Skills

• Advanced computer skills specifically in MS Word, Excel, Internet Explorer, PowerPoint and Outlook. Ability to manage multiple projects simultaneously and meet deadlines. Demonstrated outstanding customer service and communication skills Proven experience solving problems effectively with best possible outcome for all involved Ability to write and speak effectively to individuals and groups Ability to work extended hours and weekends as needed

Age

• 23 - 35 Age

Additional Requirements

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Compensation & Other Benefits

• - Mobile Bill , Tour , Holidays , Performance Bonus
• - Salary Review: Half Yearly

Work place

• Work At Office

Employment Status

• Full Time

Gender

• Male

Job Location

• United States